Privacy Policy

We may collect contact information, property addresses, property operations details, reservation-related information, communication preferences, and messages submitted through our website, products, integrations, or support channels.

When SMS is used, we may process phone numbers, message content, delivery status, opt-in and opt-out records, and related metadata needed to send and manage text messages.

We use information to prepare requested property projections, provide Mallory Street services, respond to inquiries, operate property workflows, send requested communications, support guest and operator experiences, improve our products, maintain security, and comply with applicable requirements.

SMS opt-in information and consent are used only to provide requested Mallory Street messaging and related service communications. We do not sell SMS opt-in data or share SMS consent with third parties for their own marketing purposes.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for help when receiving SMS from Mallory Street.

We may use trusted service providers for hosting, messaging, analytics, customer support, security, and business operations. These providers are authorized to use information only as needed to perform services for Mallory Street or as required by law.

You may contact us to request access, correction, or deletion of personal information, subject to operational, legal, and security limitations. SMS recipients may opt out by replying STOP to a Mallory Street text message.

Questions about this policy can be sent to hello@mallorystreet.com.